A tailor made holiday and travel service is like a personal planning service. You tell us what you want (either in detail, or give us some parameters to work within), and then we arrange services to fit your wishes for your holiday, or advise you on improvements which we think you may want to consider.

Vision Adventure Safaris is a tour operator that helps in arranging tailor made African wildlife safaris and holidays throughout East Africa. Our understanding of the guest experience, combined with extensive knowledge of the lodges and hotels, makes us experts in creating magical and memorable African safari holidays & vacations. Whether you are travelling alone or with family and friends, or wish to celebrate a special birthday or anniversary, we look forward to discussing your African safari plans with you.

What we do when you initially contact us:

1. We take some basic information such as name and contact details.
2. If you have requested any specific information this will be sent out to you in the appropriate way.
3. We would appreciate knowing how you heard of us so that we can work out which of our marketing sources are working for us.
4. We will put you on our database, so that we can follow up on your request. No other company has access to our data.

How we plan things with you:

1. As soon as possible, we will endeavor to hone down your requirements so that we can make you a suggested itinerary to consider.  This will usually come with a costing at this stage.
2. We then work with you to fine tune the itinerary you've been sent. Anything can be amended at this point -length, accommodation, date, services ...  and this will in turn affect the price. Simply talk with us and we will try to get as close as possible to what you really want.
3. As we get closer to what you want, it is likely that we will need to reserve the services you are requesting so that we know that they are available should you decide to book.

When you book with us:

1. Once the itinerary is agreed we will ask you to read our booking conditions, complete a booking form and send us a deposit.  Full payment may be needed if it is 10 weeks or less before your holiday starts.
2. On receipt of the form and deposit, we will book the services you have agreed. If anything is not available, we will keep you informed and help you decide on your options at this point.
3. Once we've confirmed back to you, your deposit is non-refundable and non-transferrable.
4. If not already arranged, we advise that you buy insurance at this stage.  Insurance is obligatory on our holidays, though you don't have to buy a policy.
5. You will get full booking pack with lots of details about your holiday.
6. You can call us for help any time before you go.
7. Any final details will be sent to you a week or two before you go.

Why book through us:

1. We offer a personal and friendly tailor made service based on excellent knowledge and passion for the places we advise you on.
2. We listen to what you want and only sell you what we think is right for you.
3. We have a very high client satisfaction rating.
4. We offer excellent back up services in case of problems or emergencies on your travels.
5. We believe in travelers being well-informed, and are committed to offering you a high standard of information about your holiday.